Delivery, refunds and contact

Plain answers. If something here doesn't cover your situation, message us — a person will reply.

Delivery

Where. We deliver along the road between our farm near Hawassa and Addis Ababa: . Delivery is included in every price. If your family lives somewhere else, message us before ordering and we'll tell you honestly whether we can reach them.

When. Choose a delivery date at checkout, at least one day ahead. We deliver on the date you choose, not at a specific hour — holiday-week traffic makes any promise about a particular time dishonest. Your family gets a call from our driver before he sets out.

What arrives. A live, healthy goat from our own herd, in the size you selected. If you asked for butchering, our team arranges it with the family at the house before leaving, at no extra charge.

Proof. We send you a photo of the goat on the farm before it leaves, and a photo of the delivery — with the name of the person who received it and the time — within 24 hours.

If nobody's home. We call both numbers you gave us and try again the same day. If we still can't complete it, we'll agree a new date with you or refund you in full.

Refunds and cancellation

  • Free cancellation up to 48 hours before your chosen delivery date. Full refund, no questions.
  • Full refund if we can't deliver — for any reason on our side, including if we can't reach the recipient after trying.
  • Inside 48 hours, the animal has usually been set aside and the run planned, so we can't refund in full — but message us. If we can still switch the date we will.
  • Refunds go back to the card you paid with. Your bank typically takes 5–10 business days to show it.

We'd rather refund you than have you tell people we let your family down. If something went wrong, tell us.

Terms

EthioFarmGifts sells live goats and arranges their delivery within Ethiopia. Payment is taken in US dollars. We are not a money transfer service and we do not deliver cash — we deliver an animal to an address you give us.

By ordering you confirm that the recipient's details you provide are accurate, and that you have their permission to share their phone number with us for the purpose of the delivery.

Prices are shown in US dollars and include delivery to the towns listed above. Your card is authorized when you order and charged once we confirm the order with you.

Charges appear on your statement as ETHIOFARMGIFTS.

Privacy

We collect what we need to make the delivery and nothing more: your name, email and phone; the recipient's name, phone numbers and address; and your delivery date, occasion and message.

Recipient details are shared only with our own delivery team in Ethiopia. Card details are handled entirely by Stripe, our payment processor — we never see or store them.

We don't sell your information to anyone. We'll email you about your order, and only send you anything else if you ask us to. Want your details deleted? Email us and we'll do it.

Contact

WhatsApp is fastest, and we answer in Amharic or English.

We answer during US and Ethiopian daytime hours. Around the holidays, most messages get a reply within an hour or two.